London’s Accessible Landmarks: The London Eye

Access London’s landmark of the week is The London Eye.

The London Eye rotates over the River Thames, opposite the Houses of Parliament and Big Ben. It stands at 135 metres and is the world’s tallest observation wheel. The experience showcases 360-degree views of the city.

A rotation in one of the high-tech glass capsules takes about 30 minutes. Interactive guides explore the capital’s iconic landscape in several languages.


Accessible Entrances:

County Hall Queen’s Walk Entrance – ramp access (250cm wide).

Reception – level access.

County Hall – no level access to the service.

Café Manga – level access, no table service, menus not available in large print.

Accessible Bathroom Facilities:

Bathrooms available with emergency call system, designated wheelchair accessible public toilet located next to Café Manga.

Accessible Venue Facilities:

Level access, ramp or lift to the shop.

Accessible Communication Facilities           :

Audible alarm system, clear signage (colour contrast, large letters or pictograms), films or information touch screens have visual/audible subtitles, hearing loop system, information available in audio format, visual alarm system.

Accessible Venue Facilities:

Emergency evacuation procedures for guests with disabilities, staff available to assist, staff disability awareness trained, wheelchairs available free of charge.

Access into the Building:

Assisted wheelchair access, automatic doors, flat routes from parking area to entrance, full, non-assisted wheelchair access, ramps from parking area to entrance, ramps with handrails to entrance, temporary ramps available.

Additional Accessible Facilities:

Accessible baby changing rooms, level access, ramp or lift from entrance to reception, level access, ramp or lift to ticket issuing point, low payment counters, portable chip and pin machines.

Accessible Parking Facilities:

There are three car parks situated on the South Bank all with designated parking available, within fifty metres of main entrance.

Access Inside Building Facilities:

All routes suitable for limited mobility users, all routes suitable for pushchairs or prams, all routes suitable for wheelchair users, ramps within building, seating for limited mobility users along routes, steps with handrail within building.

Additional Accessbile Information:

Documents are not available in Braille.

Documents are not available in large print.

A member of staff trained in BSL skills is not generally on duty.

Map of the Venue


Address: Riverside Building, County Hall, Westminster Bridge Road, London, SE1 7PB.

Telephone: 0871 781 3000


Public transport

Tube: Westminster/Embankment

Train: Waterloo/Charing Cross

If you arrive at a Tube, TfL Rail or Overground station and the lift is unavailable, staff will help you to plan an alternative journey to your destination. If there isn’t a reasonable alternative route, they will book you a taxi (at their cost) to take you to your destination or another step-free station from where you can continue your journey.


Adult Ticket:       From £22.50 per ticket

Child Ticket:        From £15.75 per ticket

(Children under 4 can go for free).

Opening Times:

1 October – 31 March: 10:00 – 20:30 daily.

1 April – 30 June: 10:00 – 21:00 daily.

1 July – 30 September: 10: – 21:30 daily.

Closed on Christmas Day.

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